Roam Hub

Simplifying the charging experience

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Where Sustainable Transportation Meets Convenience

The Roam Hub is a one-stop shop for the electric motorcycle needs of Roam Air riders, a sustainable solution designed for battery charging, battery rental and after-sales services. Using the Roam Hub service station is simple. All riders have to do is: pull up, get their Roam Air battery plugged in, and go. If a rider needs to rent a new battery, our friendly Roam Hub attendants make it easy for them to rent the one they need and be on their way. The Roam Hub charging stations are strategically located at the heart of busy urban areas here in Nairobi, making it easy and convenient for riders to power up on the go.

Charging Reinvented: What Riders Get With the Roam Hub

Convenience
Fast and Reliable Charging
Battery Rental Made Easy
Easy to Locate

No more running around to different locations, the Roam Hub offers everything riders need under one roof, saving them time and effort. From battery charging to battery rentals to after-sales services. In addition to these after-sales services, the Roam Hub sites also serve as public access points for technology and software updates of the Roam Air.

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The Roam Hub charging stations offer rapid charging solutions to keep riders on the road for longer whether they are in need of a quick top-up or a full charge. These charging stations provide a reliable and efficient solution, ensuring riders never run out of charge during their daily operations. With advanced technology and fast charging capabilities, riders can enjoy peace of mind and a hassle-free riding experience.

Riders looking to run their operations all day, every day without the hassle of owning a second battery can now do that with the Roam Hub. These charging stations offer convenient battery rental services, allowing riders to embrace the freedom of riding without the commitment of ownership. Our wide range of rental options ensures they have the perfect battery to match their needs, whether it’s a quick top-up or a full charge.

Riders can locate our charging stations using our mobile app and can either charge their own battery or rent a fully charged one. We also offer after-sales services and spare parts for electric motorcycles, making our station a one-stop shop for the electric motorcycle needs of our riders. Find the locations here.

Electricity Access
Convenient Locations
Cutting-Edge Expertise
Customer-Centric Approach

Though it is still possible for riders to charge their Roam Air at home, the Roam Hub acts as an ecosystem solution providing riders with public access to battery charging and battery rental services as they run their day-to-day operations. This is especially true in areas with limited electricity access, the Roam Hub Charging Stations then act as a central hub for overnight charging.

Our charging stations are located in central and easily accessible areas, making them the perfect pit stop for Roam Air riders. With the convenient locations of the Roam Hub stations, riders can say goodbye to range anxiety and hello to hassle-free charging.

Our team of skilled technicians have undergone extensive training to handle the unique needs of the Roam Air. From routine maintenance to battery diagnostics and repairs. With state-of-the-art equipment and in-depth knowledge, we ensure riders' Roam Air electric motorcycles stay in top-notch condition.

The satisfaction of our riders is our top priority. We're dedicated to providing a seamless customer experience, with friendly staff who are ever-ready to assist. Our goal is to make electric motorcycle ownership hassle-free and enjoyable, so riders can focus on running a profitable boda-boda business.

Battery Charging

How it works


Step 1: Riders bring their depleted battery to whichever Roam Hub charging station is closest to them.

Step 2: Riders then register their battery with the Roam Hub operator/attendant.

Step 3: Riders get a numbered token.

Step 4: Riders collect their battery once fully charged.

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Battery Rental

At any Roam Hub riders visit, they can place a request to rent a battery for that day’s operations. 

How it works


Step 1: Riders request for a battery from the Roam Hub attendant.

Step 2: Riders hand over their details to the Roam Hub operator, including a form of identification.

Step 3: Riders then pay a security deposit so as to leave with the battery.

Step 4: Riders once done with their daily operations return the battery to any Roam Hub that is closest or most convenient to them.

Step 5: Riders are then billed what they owe upon battery return.

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After-Sales Services

How it works


At the Roam Hub charging stations, riders gain access to an unparalleled range of after-sales services that keeps them worry-free and ensure the longevity of their electric motorcycle. 

The stations are also equipped with spare parts and staffed with a team of expert technicians with the knowledge and skills to handle any maintenance or repair needs riders may have. From routine check-ups to troubleshooting.

This team of skilled technicians is dedicated to ensuring any rider's electric motorcycle is in top-notch condition to keep riders on the road for as long as they need to be.
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Frequently Asked Questions

How much does it cost to charge at the Roam Hub?

It costs KES 1.5 for every percentage added on to the battery. A top-up charge of upto 40% would cost KES 60 and a full charge of up to 100% would cost KES 150.

For battery rental, it costs KES 10 upfront and KES10 every hour after that. The maximum rental period is 48hrs. If a rider exceeds 48 hours and the battery is not returned, they will be temporarily banned from accessing the rental service for the same duration they exceeded.

What range will a fully charged battery give me?

Several factors will impact the range on your electric motorcycle. Steep climbs, driving into wind, weight, and tire inflation will all impact range. However, ideally on the Roam Air a fully charge battery will give you a range of 75km.

What is electric motorcycle after-sales servicing?

Maintaining your electric motorcycle vs a combustion engine motorcycle is very different. There are some important contrasts that you should know. For example, no oil or oil filter changes, no need for coolant or other fluids, no spark plugs or air filters. This means that the problems you’re used to having with a motorcycle all go out the window. 

What maintenance is needed on an electric motorcycle?

The primary areas of focus for electric motorcycle servicing are:

  • Chain lubrication and cleaning
  • Brakes and brake fluid
  • Tyre maintenance
  • Lights and turn signals
  • Battery
  • Running diagnostic errors on the Roam Air’s software
Where can I install the solar modules?

Solar modules can be installed anywhere. Since the energy produced every day is linked with the orientation (azimuth and slope), we will make recommendations. The modules can be attached to the roof, places on an existing or new carport or installed on the ground with specific mounting structure. In East Africa, while being close to the equator, we recommend a slight slope to capture more sun.

How does it works when there is no grid?

For a new project or an existing one, we invite our off the grid client to invest in an extra battery capacity in order to be more comfortable during cloudy days. We offer to all our customers an access to our remote monitoring platform in order to control anytime the state of energy of the lithium battery and eventually adapt their consumption.

How long a lithium battery last compared to lead acid?

Lead acid battery (similar conception as a car battery) will last between 2 to 4 years while the usable capacity is only 50%. Our lithium batteries will cost you 0-30% more than conventional batteries but for a lifespan of more than 12 years and will 90% of usable capacity.

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Copyright 2023 Roam

© Copyright 2023 Roam
© Copyright 2023 Roam
© Copyright 2023 Roam